FREE SHIPPING ON ALL ORDERS!
FREE SHIPPING ON ALL ORDERS!
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FAQs

1. WHAT IF I RECEIVED A DEFECTIVE/DAMAGED ITEM?

 

-We always try to bring the best quality product to customers. However, there are many factors that affect negatively to the quality, especially shipping factor, that make our products be defective or damaged. Please check our Return Policy.

 

2. WICH CURRENCY ARE YOU USING?

 

Our products are set in US Dollar. But our system will automatically convert it for you, don’t worry!

 

3. WHAT IS THE SHIPPING COST?

 

- ITS TOTALLY FREE!

 

4. HOW DO YOU SHIP?

 

- We ship orders oversea by mail service. After finishing processing your order, we will send it to the shipping company and it will be completely handled by them.After arriving to your country, it will be handled by your country’s postal service. So please kindly contact your local post when it arrived at your country.

 

5. WHY IS MY SHIPMENT STATUS UNCHANGED?

 

Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.

 

6. WHERE DO YOU SHIP?

 

- We are providing international shipping. However, due to some postal problems, we can’t deliver a shipment to the military area and some small countries.

 

7. WHAT SHOUKD I DO IF I PROVIDED A WRONG SHIPPING ADRESS?

 

In case of providing us an incorrect shipping address, you should contact us immediately by sending an email to support@skuvio.com and provide us your correct address. We will check whether we can change it for you.

If your order was shipped out, we are really sorry that we are not able to change it for you nor sending you another packet without any fee.